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As a consumer customer, you have 14 days to exercise your legal right of withdrawal.
You do not have to provide a reason to exercise your right of withdrawal
You will not incur any penalty.
Condions of exchange
The returned product (s) must be new, unused and in their original box, perfectly intact.
Any exchange or return must be the subject of an exchange or return request. To do this, simply send an email to firstname.lastname@example.org with the mention "request for return agreement" in the subject line.
If you wish to change model or product and the amount of the order for the exchanged product is greater than the amount of your initial order, you can pay the difference online by credit card or PayPal or by check at the following address: Chronofocus / commepiedsnus, 58 av de la République, 75011 Paris.
The shipment of your exchange order is conditional on the validation of these regulations.
If the amount of the order of the exchanged product is less than the amount of the original order, we will refund the difference, within 14 days of receipt of your package back to our warehouse.
Keep the proof of return of the parcel by La Poste, because in the event of loss of the parcel, no refund will be made without this proof of deposit.
Frais de retours
We support returns of products excluding promotions, reductions and sales, for this a free return label will be sent to you when you request a return to the email address: email@example.com, we do not support fee outside of this solution.
This free return offer is limited to a return / exchange for the same order. We do not bear the cost of returning the socks. For hygiene reasons (the socks being underwear), we will not be able to take back socks that have been worn.
As part of an exchange in Metropolitan France, the returned products will be exchanged at our expense.
All returned products must be returned perfectly intact and complete, in their original packaging and accompanied by any instructions and accessories.
Upon receipt of the package, Chronofocus will judge the perfect condition of the returned merchandise. No return will be accepted if the returned products have been visibly used or damaged by the customer and this use or damage makes the products unfit for sale.
If your return is refused by Chronofocus, the products will then be returned to you at our expense without you being able to demand any compensation or right to reimbursement, except for the subsequent exercise of your warranty rights on the goods sold.
In the event of an exchange, if the returned products have been visibly used or damaged by the customer and this use or damage makes them unfit for sale, Chronofocus may exercise all corresponding recovery actions from the customer.
Refund of returns
Subject to compliance with these return conditions, Chronofocus will reimburse the returned products within 14 days of returning the goods to stock.
In the event of receipt of a return package the content of which does not comply with the return request or of products that do not comply with the return conditions mentioned above, Chronofocus reserves the right to exercise all corresponding recovery actions with client.