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Chronofocus has set up and operates the www.commepiedsnus.com store. The site www.commepiedsnus.com , is presented in French. The following information is indicated in particular:
The legal notice specifically identifying the Chronofocus company.
The essential characteristics of the goods offered, as well as their price in euros, and the contribution to shipping costs when effective.
Details on how to exercise your right of withdrawal.
The period of validity of the offer.
1.3. You: who are you to us?
You are in principle a consumer, probably an athlete.
We are committed to doing everything possible to satisfy you, in order to build a relationship of cordial and lasting trust.
Thus, our various customer services are at your entire disposal and want to be attentive to all your comments.
By your order, you acknowledge that you have full legal capacity to engage under these general conditions of sale..
1.4. The general conditions of sale: what do they define?
Any order that you place on this site will be subject to these general conditions of sale as well as to the special conditions governing the purchase of certain associated services.
The purpose of these is to define the sales regime and the rights and obligations arising therefrom.
We inform you that, insofar as you order the products online, your agreement concerning the content of these present general conditions of sale does not require a handwritten signature.
We are vigilant in regularly adapting the text of the general conditions of sale. Also, we invite you to read the version in force on the day of your order.
The sales contract for goods purchased on the site consists of the general conditions of sale in force at the time of the order and the purchase order.
1.5. Online ordering: what are the traces of the sale?
Unless proven otherwise, our computer records, kept under reasonable security conditions, will provide proof of communications, orders and payments.
We will archive purchase orders and invoices on a reliable and durable medium, which can be legally produced as proof.
The contracts concluded on our website (data relating to your order and GTC in force on the day of your order) are archived for a period of 10 years.
You can access archived contracts by sending a request by email to: firstname.lastname@example.org or by post.
ARTICLE 2 - Chronofocus offers
2.1. The conditions of the offers: product availability
Our product offers and prices are valid as long as they are visible on the site, while stocks last.
Promotional offers, discount codes or sales cannot be combined.
For products not stored in our warehouses, our offers are valid subject to availability from our suppliers.
In this context, indications on the availability of products are provided at the time of placing your order.
As this information comes directly from our suppliers, errors or modifications may exceptionally occur.
In the event of unavailability of products not stored after placing your order, we will notify you by email upon receipt of the information transmitted by the suppliers.
Unless you want a replacement for equivalent equipment, your unavailable order will automatically be canceled and you will be refunded if your bank account has been debited.
2.2. Product identification: the information provided
The photographs, texts, graphics, technical data sheets are for the most part taken from documentation produced by the manufacturers or constructors, reproduced under their control and with their agreement.
The photos are not contractual.
If you make a purchase in order to achieve a coordinate or a compatibility with a product already in your possession,
you must clearly express this need, because we could not be held of compatibility difficulty of which we could not anticipate the causes.
2.3. Product marketing: conformity of offers
The products we offer comply with the legislation and standards applicable in France.
For any purchase for export, you must check the specificity of the laws in force of the country concerned, whether for taxes, declarations, prohibitions, etc.
Our responsibility cannot be engaged in the event of non-compliance with the legislation of the country where the product is delivered,
it is your responsibility to check with local authorities the possibilities of importing or using the products or services.
2.4. Purchases for professional use: under what conditions?
We are not intended to sell to professionals, even if the products offered have performance compatible with professional use.
In the event of a purchase made for professional use, we therefore particularly draw your attention to the need to assess the compatibility of performance with the intended uses.
Our site cannot be held responsible for any damage, whatever it may be, resulting from a professional activity.
2.5. The prices
The prices are presented in euros all taxes included.
The amount of VAT is indicated when selecting a product by the Customer.
If the VAT rate were to be modified, these changes could be reflected in the price of the items without the customer being informed beforehand.
Chronofocus reserves the right to modify its prices at any time but the products are invoiced at the price in force when the order is registered.
Any order implies acceptance of the prices and description of the products available for sale.
Chronofocus undertakes to honor orders received on the website only within the limits of available stocks of the products.
If one or more product (s) ordered is not available, Chronofocus undertakes to inform you as soon as possible.
Your order will then be automatically canceled and the corresponding amount refunded.
Chronofocus reserves the right to cancel or refuse any order a customer with whom there is a dispute relating to the payment of a previous order or who would present in his eyes any form of risk.
ARTICLE 3 - Order processing
3.1. Information when ordering: information to provide
You must check the completeness and conformity of the information you provide to us when ordering, in particular concerning the delivery address.
We cannot be held responsible for any data entry errors and the consequences thereof (for example delays or delivery errors).
In this context, the costs incurred for the reshipment of the order would be at your expense.
3.2. Anti-fraud checks: implications when ordering
In order to ensure the security of transactions and meet the concerns of the greatest number of people to prevent fraud in distance selling,
we do random checks on placing orders.
As part of a random check, we invite you by email to send proof of address and / or identity (the goal being to ensure the reality of the identity and the domiciliation (for example an EDF receipt, a telephone bill, and an identity document)) for the perfection of the order.
In the absence of proof or if the documents sent do not make it possible to ensure the identity of the author of the order and the reality of the domiciliation, we would be required to cancel the order to ensure the safety of online transactions.
3.3. Confirmation of your order
In accordance with the provisions of the Civil Code on the conclusion of online contracts, the contract will be concluded when you click on the button allowing you to confirm your order after viewing the details of this in particular its total price and having had the opportunity to correct any errors.
ARTICLE 4 - Payment of the price
4.1. Payment methods: how to pay
To pay for your order, you have all the payment methods offered during the final validation of the order form:
Bank card, American express
In the event of payment by check, it must be issued by a bank domiciled in metropolitan France and in the name of "Chronofocus".
An order paid by bank transfer or check will be processed upon receipt of payment, which will be cashed immediately.
The availability and shipping times begin from the date of registration of the payment method.
An order paid by credit card (Visa, Carte Bleue, MasterCard) will be debited upon validation.
4.2. Online payment: what security?
By validating the order form, you guarantee that we have the necessary authorizations to use the payment method you have chosen.
tripeWe have chosen the company S for the management of secure payments for all purchases made online.
Stripe certifies that credit card details are encrypted using SSL (Secure Socket Layer), and never pass unencrypted over the network.
The data and contact details are verified by Stripe, which notifies us of the smooth running of the order, thus allowing us to confirm the shipment of your order and the debit of your card.
At no time does Stripe send us the confidential elements that you have communicated to it. You are thus protected against a possible fraudulent use of your bank card.
4.3. Total payment: the principle.
Apart from any special offers, payment is due in full from the order.
The sums collected cannot be considered as a deposit.
An order will be considered as closed when all the products have been shipped and you have fully paid for the products and your contribution to shipping costs.
4.4. Incomplete payment: what effects?
Apart from special offers, we will have the right to refuse to make a delivery or to honor an order in cases where you have not paid in whole or in part a previous order,
or in cases where a payment dispute remains.
We retain full ownership of the products for sale, until full collection of all amounts due at the time of your order (including costs and taxes).
However, upon receipt of the goods, the risk load is transferred to you. You must therefore ensure the proper conservation of these goods.
Late payment penalties (annual rate): 9% - Discount for early payment (monthly rate): 1% - Any late payment results in the payment of a lump sum indemnity of 40 €.
Law 2012-387 of March 22, 2012, art. 3, OJ of March 23; Decree n ° 2012-1115 of October 2, 2012, OJ of 4; Articles L.441-6 and D.441-4 of the French Commercial Code.
ARTICLE 5 - Delivery
5.1. Mode of transport: what choices?
The products will be delivered to the address you indicated on the order form (only in France and most countries in Europe.
Depending on the case and depending on the weight and / or volume of the different products ordered, you will have the choice of different modes of transport.
Chronofocus reserves the right to charge a contribution to the shipping costs. The participation requested is detailed and indicated before the order is confirmed.
5.2. Delivery times: when will your products arrive?
The applicable delivery times are those indicated during the validation of your order.
Note however that any order paid by check or money order will only be processed upon receipt by our bank of the payment method.
Both availability and shipping times must be recalculated from the date of registration of this payment method.
5.3. Late delivery: what to do?
In the event of late delivery by the Post Office within eight working days of the dispatch date indicated in the "follow-up - dispatch notice" email,
we suggest you check with your post office if the parcel is not pending, then if there is,
we invite you to report this delay by contacting our Customer Service by telephone or by sending an email (cf. Art.1.1).
We will then contact the Post office so that an investigation can be opened.
This Post investigation can last up to 21 working days from its opening date. If during this period, the product is found, it will be re-routed as soon as possible to your home.
If, on the other hand, the product is still not located at the end of these 21 working days, the Post Office will consider the package as lost.
At closure for loss of investigation, we will send you a replacement product (return at our expense).
If the product (s) ordered were to no longer be available, you will be able to obtain a refund for the products concerned by the carrier's confirmed declaration of loss.
In the event of late delivery by other carriers within five to ten working days of the shipping date mentioned in the "follow-up - shipping notice" email,
we invite you to report this delay by contacting our Customer Service by phone or email (see Art.1.1).
We will open an investigation with the carrier concerned to obtain the location of the package.
If the merchandise is found, it will be re-routed as soon as possible to your home.
Otherwise and after obtaining the declaration of loss declared by the carrier, we will reship this product (s) or in the event of definitive unavailability,
we will refund you for the sums collected in accordance with the terms of these general conditions of sale.
5.4. Free Shipping
0Conditions of the offer free shipping: this offer is for a limited time, end date 31/12/2020, it is valid for the following destinations, Metropolitan France, Corsica and Monaco. It automatically applies to all orders for an amount equal to or greater than € 50 and requires that you have created your account beforehand or that you are connected to it in order to determine the delivery destination.
ARTICLE 6 - Receipt of the order
6.1. The person who receives the package: the care to be taken
Please note, if you entrust the reception of the product to a third party (concierge of your building, receptionist at the workplace, etc.) that person receives the package in your name and on your behalf.
You must therefore ask him to be vigilant in following the usual precautions and remind him to take the same care for the item received as if he was personally the recipient.
6.2. The initial check: what precautions should be taken?
We invite you to check (or have the agent who receives it checked) the apparent condition of the products upon delivery.
In the presence of an apparent anomaly (damage, product missing from the delivery note, damaged package, broken products, etc.)
we invite you to report it within 3 clear days by registered letter with acknowledgment of receipt.
If there is the slightest problem upon receipt, it is essential that you keep the items in the condition in which they were delivered to you (accessories, instructions, packaging (s) and packaging (s) included).
This request will be accompanied, where appropriate, by a copy of the letter addressed to the carrier or the "report of spoliation" or the "report of anomaly" obtained from the carrier.
The return will be made in accordance with the terms of Article 7 below.
In any case, these precautions do not preclude the benefit of legal guarantees and the exercise of the right of withdrawal.
6.3. You spot an anomaly or a spoliation: how to react?
As part of a delivery by post, if the package arrives open and / or damaged (in particular with the presence of the yellow "La Poste" tape) you can either accept or refuse it.
If you or your agent decide to accept the goods, you must pay attention to:
- enter "handwritten reserves" by having the postman sign next to it and
- to complete at the same time a "report of anomaly" as postulated by the regulations of the Post.
This form should be sent to us so that we can open an investigation and initiate compensation proceedings, if applicable.
If you or your representative prefer to refuse the goods, in addition to the "handwritten reserves" to be issued,
you will have to ask the carrier that the parcel be returned to us, accompanied by a "report of spoliation" (report 170).
As a preventive measure, we advise you to keep a duplicate of this form.
In the context of a delivery made by other carriers, whether or not you accept the delivery, for any open and / or damaged package, you will have to issue "handwritten reservations"
that you will notify on the delivery slip and of which you will inform us by post, as well as the carrier, within three (3) working days following delivery.
Some carriers may have to carry out a home inspection in order to ascertain the condition of the package delivered before its removal.
and if necessary re-routing to our after-sales service, accompanied by a notification of incidence.
6.4. You notice a delivery error: what to do?
Recipient error or delivered products that do not comply with the order.
You can make your complaints to our customer service by sending an email to our Customer Service email@example.com You will be asked to describe precisely the reasons justifying the non-compliance.
ARTICLE 7 - Terms of return
7.1. Efficient returns management: assigning a processing number.
We will do our best to rectify the problem you encounter as soon as possible.
To ensure better processing of the return, the efficiency of the diagnosis and the speed of the intervention of the manufacturers,
a return request must be made directly, indicating the reasons for return by sending an email to our Customer Servicesupport@chronofocus.com.
A return number will then be communicated with the possible sending of a prepaid label to be attached (specific case of error or non-compliance).
We inform you that certain documents related to the parcel may be requested from you.
You must therefore remain in possession of all items received (including packaging) until your complaints are fully resolved.
7.2. A complete return of the order.
When returning, we recommend that you over-pack the original packaging of your products, as we can only take back products returned in their entirety.
(accessories, warranty coupon, drivers, manuals, cover, etc.), with their original packaging, all of which must be intact and in good condition.
If possible, please accompany your return with a duplicate invoice or a note specifying the reason in order to facilitate the processing of your return.
Refunds or exchanges assume that you have not damaged the product, or that you have not returned it incomplete.
7.3. The risks of returning: precautions to be taken.
We especially draw your attention to the fact that in the absence of a pre-paid label you must return the product:
by declaring the value of the product, as it results from the purchase invoice and
by ensuring full return risk insurance coverage, in relation to the purchase invoice.
Failure to comply with these procedures does not result in the refusal to exercise the right of withdrawal.
7.4. In the event of an error or non-compliance: the return is at our expense
Upon receipt of the reasoned request, we will assign a return number to the product (s) concerned, which will be communicated to you immediately.
In the event of a delivery error or non-compliance, a prepaid label will also be sent to you by mail, in order to return this product (s) at our expense.
(unless we directly call a carrier for a return of the goods to your home, depending on the mode of transport of the product).
In the presence of a prepaid label, returns must then be sent quickly to our after-sales service with their original packaging, complete
(accessories, instructions ...) in good condition, with an apparent mention of the return number on the package and the return slip inside.
In any event, you will ensure that you choose suitable packaging for the return.
ARTICLE 8 - Particular modalities of a return for withdrawal
8.1. Description of the right of withdrawal
As a consumer customer, you have 14 days to exercise your legal right of withdrawal.
In the case of an order for products, the deadline is counted from receipt of the products.
In the case of an order for the provision of a service, the period starts from the acceptance of the offer.
If the 14-day period expires on a Saturday, Sunday or a public holiday, it is extended until the next working day.
You do not have to provide a reason to exercise your right of withdrawal.
You will not incur any penalty.
8.2. Method of exercising the right of withdrawal
In order to ensure the proper management of returns, you must make the request from your account, order history then details
A return number will then be assigned to you. If you exercise the right of withdrawal, you must return the product in a condition suitable for re-marketing to the following address:
Chronofocus / commepiedsnus 58 av de la République 75011 Paris
The return costs are exclusively your responsibility for products in promotions
The exercise of the right of withdrawal gives rise to a refund of the sums paid during the order as soon as possible and at the latest 30 days from the date on which you exercised this right.
The refund will be made from your original payment method. (or any other payment method of your choice).
8.3. The right of withdrawal and intellectual property: the case of copiable products
In view of the applicable intellectual property rules, we remind you that copiable products, such as books, are the subject of personal and specific use rights regulating copies, public distribution and reproduction.
As provided for in Article L.121-20-2 of the Consumer Code, the right of withdrawal cannot be exercised for contracts for the supply of audio or video recordings or computer software when they have been unsealed ".
ARTICLE 9 - Product guarantees
9.1. Manufacturer's guarantees: what do they mean?
Products purchased on our site benefit from the manufacturer's warranty indicated on the item sheet.
The various manufacturers' warranties are generally one year, parts and labor. However, depending on the brand of the product, some only support the spare part.
In the event of a breakdown during the initial warranty period, repairs will be provided free of charge by the national network of technical centers, stations or agencies approved by the manufacturers.
To be able to benefit from the product warranty, you are asked to keep the purchase invoice.
To ensure the steps to follow concerning the after-sales service for any problem or failure on a product, you can contact customer service by email firstname.lastname@example.org .
9.2. The implementation of guarantees: reminder of the return process.
For any guarantee, legal or contractual, the return is exercised according to the terms of article 7
We again draw your attention to the need to enclose the warranty coupon with your return package, warranty coupon
which some manufacturers require as part of a warranty repair.
9.3. Limit of contractual guarantees: up to what point?
We especially draw your attention to the fact that proof of a failure caused by negligence, deterioration or improper use would render the manufacturer's warranty ineffective.
In this specific case, the product may be returned to you as is, or repaired upon acceptance and prior payment of a quote drawn up by the manufacturer.
In any event, the manufacturer's warranty and the subscription of an additional warranty do not deprive the buyer and / or the consumer of the provisions of the legal guarantees.
(in particular the guarantee against hidden defects or the legal guarantee of conformity).
ARTICLE 10 - Taxes and Exports
10.1. Price calculation: what taxes?
All orders will be invoiced all taxes included (TTC).
You will only be entitled to a refund of French VAT corresponding to the product (s) ordered if you meet the conditions required to benefit from a tax refund.
We reserve the right to refuse any request for tax refund that does not correspond to the conditions specified in these general conditions of sale, as well as those requested by the customs services.
Any request related to tax refund and / or intra-community VAT must be made after invoicing of the product (s) referring to it.
10.2. You are a non-EU national: how to benefit from a tax refund?
You must take into consideration the fact that, in the context of the relocation of an order or a product to a country other than mainland France, you remain the importer (or the intra-community purchaser) of the affected products.
Customs duties, local taxes, import duties, or state taxes that may be required are your responsibility.
You must check with the local authorities of your residence on the entry conditions for the products ordered and you must make any declaration
and / or corresponding payment to the competent bodies of the country concerned.
In addition, you should check with local authorities about the possibilities of importing or using the products or services you plan to deliver.
You must also ensure that the technical specificities specific to the manufacturer comply with the legislation of the country concerned.
If you do not respect the legislation of the country where you have introduced the products, we cannot be held responsible.
In particular, if you have your order delivered elsewhere than on French territory, you are required to proceed with the authorities in your territory.
the payment of any tax, royalty or remuneration due in respect of private copying or more broadly intellectual property rights.
You must therefore inquire about the submission of the ordered product to this possible tax, fee or remuneration, the amount thereof as well as the terms of its declaration and payment to the authorities designated by law in your place of delivery.
ARTICLE 11 - Legal notices and responsibilities
11.1. Exemption from liability: cases of force majeure.
All facts or circumstances that are irresistible, unforeseeable and beyond the control of the parties are considered as fortuitous or force majeure exonerating liability.
In such circumstances, a reconciliation is preferred in order to examine the impact of the event
and agree on the conditions under which the execution of the contract will be continued.
11.2. International sales: application of French law
Any dispute to which the order could give rise, concerning for example the execution, the interpretation, the validity or its cancellation will be governed in substance by French law (for formal rules, such as substantive rules), to the exclusion of the provisions of the Vienna Convention of April 11, 1980 on the international sale of goods.
11.3. Household electrical and electronic equipment waste: the general duties of the buyer
Decree No. 2005-829 of July 20, 2005 clarified the duties of collecting, processing and disposing of electrical and electronic equipment.
Certain electrical and electronic products have potential effects on the environment and human health due to the presence of hazardous substances.
The decree therefore prohibits everyone from disposing of it with unsorted municipal waste.
It requires you to use the selective collection systems available to you in order to allow recycling and / or elimination.
Therefore, it is possible to choose between the different existing local collection systems such as municipal collections, waste reception centers, actors in the social economy.
We are at your disposal to take back or take back your used items in the event of the purchase of a new similar item.
We advise you in particular to get closer to the nearest Emmaus center, the contact details of which can be found here. link .
11.4. Waste of professional electrical and electronic equipment: the specific duties of professional purchasing
Furthermore, in accordance with article 18 of decree n ° 2005-829 of July 20, 2005, your attention should be drawn to the fact that the purchase of equipment electrical and professional electronics places on the user the responsibility of organizing and financing the collection and treatment of waste.
The buyer must therefore ensure collection and processing in accordance with the terms defined in Article 21 of the decree and especially guarantee the transmission of his information to all successive users of said equipment. The legislator has attached these duties to a criminal fine in Article 25.
11.5. Scope of these conditions: the invalidation of one clause does not affect the others
If one or more provisions of these general conditions are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other provisions will retain all their force. and their scope.
ARTICLE 12 - Miscellaneous advice
12.1. Watch out for links to other sites!
Hypertext links can refer to other sites than that of "commepiedsnus.com".
We are not responsible for any non-compliance by these sites with the legal or regulatory provisions in force.
Pour tout problème que vous rencontrerez, veuillez prendre contact avec les responsables du site en question